We are always happy to process returns. As an online boutique we have a duty to accept returns in line with consumer legislation.
For details on our refund deadlines and policies, please refer to the information below. Please note that our policies differ between courses, and that payment options may vary from one Service to another. Please also note that we treat violations of our Terms and Conditions very seriously, and we have no obligation to offer refunds to users who violate these terms, even if their requests are made within the designated refund period. You must meet the following Criteria for Refund.
· Once your return is received and inspected, we will send you an email to notify you that we have received your returned ite
o If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days
o If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
o If you’ve done all of this and you still have not received your refund yet, please contact us.
· In order to return faulty goods, you must contact us within 24 hours of receipt of goods at bahareh@baharehalexander.com
· To inform us that you wish to return the goods. We will then provide you with details of where to return the goods and how to complete the returns process.
· If we replace the goods, we will deliver the replaced goods to you at no additional cost to the delivery address you specified when you purchased the goods.
· If we provide a refund, we will pay it to the account you used to purchase the goods. Subject to outfit being unused and unworn with all the tags intact as at the time of receiving the outfit. The refund for any items will at our sole discretion and will be subject to approval of our inspection team.
· Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item, which is damaged, please contact us immediately. If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability.
We reserve the right to alter this Refund Policy at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our Refund Policy by contacting us at bahareh@baharehalexander.com
+1 (310) 918-5802
3515 Atlantic Ave # 1006
Long Beach, California 90807
UNITED STATES
This Document last updated on June 5, 2021
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