FAQs

Q: How do I know if you received my order?

You will receive a confirmation email after placing your order. Should you not receive an email from us, please email us at bahareh@baharehalexand.com and we will happily assist you.

Q: What if I want to change or cancel my order?

If you would like to modify your order, please email bahareh@baharehalexander.com within one (1) hour of placing your order. After one (1) hour of placing your order, it can not be cancelled as it’s already being processed at the warehouse. You’ll need to place another order or return any unwanted items.

Q: Do you ship internationally?

Yes! We ship worldwide

Q: How long does it take for me to receive my order?

We typically process orders in 1-3 business days, excluding weekends and holidays. After processing it takes orders about 3-5 business days to be delivered within USA and up to 2 weeks internationally.

Q: How long does it take to process my Return?

We process returns within business days of receiving your package. You will receive an email confirmation following your refund once return is processed. 

Q: The item I love is sold out. What can I do?

If an item you want is sold out, please contact us and we will see what we can do! You may contact us at bahareh@baharehalexander.com

Q: Are your lashes real mink? 

Yes & cruelty free, it means the lashes which are made from individually selected mink fur hairs that come from the tails of artificial breeding minks' natural falling hair before going through the process of sanitization, treatment and creation. No animals are ever harmed through this process.